There is no independent performance standard for national
infrastructure organisations, but NAVCA uses the following tools to
assess and improve its effectiveness:
PQASSO: we have achieved PQASSO 1 and many requirements under 2
and 3.
Investors in People: we currently hold the IiP award, and will seek
a renewal of this in 2007-08. We also participate in the Positive
about Disabled People scheme.
PERFORM: we used this outcomes-based planning framework for
infrastructure organisations to guide the creation of our strategic
plan for 2006-11. This forms the basis of our annual work plan.
KPIs: Each year, we establish a number of key performance
indicators against each of the outcomes in our strategic plan. We
measure our progress against these and other objectives through our
regular survey of members' opinion of NAVCA's work.
More information about our strategic plan and KPI can be found
in our Looking Ahead
document.