Help - NAVCA directory of members and local contacts

Who is in the directory?

The NAVCA directory lists local and regional infrastructure organisations in England that are full members, local affiliates or regional affiliates of NAVCA. National affiliate organisations are listed separately on the NAVCA affiliate page. The directory also contains selected non-member local infrastructure organisations, particularly where there is no other local infrastructure coverage.


How do I find my local infrastructure organisation?

Quick Search
In most cases entering your town or a nearby town in the Quick Search will bring up local infrastructure organisations that cover your area. In some cases the quick search will bring up other organisations as well. Where the name of your town is also part of the name of another town or area, organisations that swerve these other places will also be displayed (e.g. searching for '
Chester' shows the local infrastructure organisations that cover Chester-le-Street, Manchester, Dorchester as well as Chester). In general the name of the organisation should indicate the closest match for your area.


Map Search
The map search offers a chance to see all the organisations in a particular region. If both tick boxes are ticked the search will show all the local infrastructure organisations contained in that directory that serve all or part of the region. If both tick boxes are unticked the results will only show organisations that cover the whole region and will not show those that cover only part of the region. If only the 'county-wide' box is ticked the results will include organisations that work at regional and county level but not at district level. If the 'district-wide' box is selected the search will include organisations that work at regional level and district level but not at county level.


Advanced Search
The advanced search allows you to search by more specific criteria.

There are various search options:

Organisation name: search for organisations with a particular word or place in their name

Town(s) served: drop-down list of towns served.

Region: drop-down list of regions. If the box is ticked, this will include organisations that operate at regional, county and district levels. If it is unticked only organisations that operate at regional level will be shown.

County: drop-down list of counties. If the 'parts of the county' box is ticked, this will include organisations that operate at district level. If the 'region-wide' box is ticked, this will include organisations that operate at regional level. If both boxes are unticked only organisations that operate at county level will be shown.

District: drop-down list of districts. If the 'county-wide' box is ticked, this will include organisations that operate at county level. If the 'region-wide' box is ticked, this will include organisations that operate at regional level. If both boxes are unticked only organisations that operate at district level will be shown.

NAVCA Quality Award status: drop-down box allowing you to select organisations that have gained, or are committed to gaining, the NAVCA quality award, organisations that have committed to gaining it or organisations that have either committed to gaining it or have in fact already gained it. This can be used on its own to view the national picture or in conjunction with another search to narrow down that search. For example, you can search for organisations in a county with the quality award.

Membership status: search to select only full member organisations or only affiliate organisations. This can be used in combination with other searches.

We do not recommend that regional, county and district searches are combined in one search.


LIO Quality Award Map Page
The table shows the number of members in each region that have gained or have committed to gaining the NAVCA Quality Award. Clicking on the relevant region or on the links in the table give more details of these organisations.

The search results page

The results page displays results based on the criteria and search performed.

At the top of the results there is a summary of the number of organisations in the following categories:

  • Full members that have gained the NAVCA Quality Award
  • Full members that have committed to gaining the NAVCA Quality Award
  • Full members
  • Affiliates
  • Non-members

An explanation of the requirements for being members and affiliates are listed on the membership pages. Details of the NAVCA Quality Award are on the Quality Award pages.

Where there are no organisations in a particular category, the category will not show. Clicking on a category will take you to the part of the page where organisations in that category are listed. Where the organisations are already visible on the screen, clicking on a category will not alter the screen.

By clicking on the link for a particular organisation you will see the 'details page' for that organisation.

No results
If there are no organisations showing on the results page, try doing a different search with different criteria. Doing an advanced search and searching by towns served or by district served, should give results. There are very few instances where there is no local infrastructure coverage in a particular area and therefore no results show. However, in general, performing a different search should give some useful results.

Too many results
If there are too many results, you may wish to try a different search, especially an advanced search, searching by district or towns served.

If you have used the map search or the advanced search you may wish to untick the tick boxes to narrow the search.


Detail page

The listing gives the contact details of the organisation. However the following fields will benefit from further explanation:

Directory contact: the key contact that the organisation has provided us with for display in the directory.

Guidestar: this site lists every charity in the UK. By clicking on the link you can find out more information about the organisation, including details of financial history and purpose. NAVCA is not responsible for the content of the Guidestar site.

Location served: this is the local authority area covered by the organisation. By clicking on the link, the results page will display other organisations that serve that area or part of it. Where more than one area is indicated they will work across all the areas.


Primarily operates at: this indicates the level at which the local infrastructure organisation primarily works. Regional infrastructure organisations will generally work with organisations that have a regional coverage or are county or district infrastructure organisations. County organisations will tend to work with organisations that work across the county, and district-level local infrastructure organisations tend to work with organisations that are based in the district(s) indicated.