NAVCA Quality Award

The Quality Award is a great way to demonstrate you are a leading provider of services at high volumes to voluntary and community groups.  NAVCA has carefully created an award that requires a thorough examination and evaluation of the operations within your organisation. The NAVCA approved award is assessed against the NAVCA Performance Standards and once awarded, the Quality Award is valid for three years.

What is involved in the NAVCA Quality Award?

A NAVCA member will undergo a rigorous assessment process to test that it is indeed delivering quality services to its local voluntary and community sector.

• First, there will be a self-assessment against the indicators that measure delivery of the outputs and outcomes that make up the Performance Standards
• then there will be a visit from a NAVCA-accredited auditor to check the evidence submitted
• finally, if you demonstrate that you meet the performance standards, the NAVCA Quality Award is issued.

Funding bodies and peer organisations may be contacted for their opinion of the organisation as part of the audit process.

What's exciting about the NAVCA Quality Award?

Achieving the NAVCA Quality Award will give you a compelling means of demonstrating that you deliver high quality services to your local voluntary and community sector.

It will also provide evidence of your role in helping the local statutory bodies to achieve the key outcomes they aim to achieve.

The Performance Standards, on which the NAVCA Quality Award is based, have been mapped against several quality frameworks including PQASSO, Matrix and Community Legal Services Quality Mark. Achieving the NAVCA Quality Award will provide NAVCA members with the evidence they need for these and other systems. If you are interested in achieving the NAVCA Quality Award please complete the Quality Award application form. For more information contact us by emailing resources@navca.org.uk .

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