NAVCA Quality Award

What is the NAVCA Quality Award?

A rigorous, externally audited, evaluation of the quality of services offered to voluntary and community groups by local support and development organisations that are members of NAVCA. The NAVCA approved award is assessed against the NAVCA Performance Standards and once awarded, the Quality Award is valid for three years.

What's involved in the NAVCA Quality Award?

A NAVCA member will undergo a rigorous assessment process to test that it is indeed delivering quality services to its local voluntary and community sector.

• First, there will be a self-assessment against the indicators that measure delivery of the outputs and outcomes that make up the Performance Standards
• then there will be a visit from a NAVCA-accredited auditor to check the evidence submitted
• finally, if successful, the NAVCA Quality Award is issued.

Funding bodies and peer organisations may be contacted for their opinion of the organisation as part of the audit process.

What's exciting about the NAVCA Quality Award?

Achieving the NAVCA Quality Award will give local support and development organisations a compelling means of demonstrating that they deliver high quality services to the local voluntary and community sector.

It will also provide evidence of the organisation's role in helping the local authority to achieve the key performance indicators against which it is measured.

The Performance Standards, on which the NAVCA Quality Award is based, have been mapped against several quality frameworks including PQASSO, Matrix and Community Legal Services Quality Mark. Achieving the NAVCA Quality Award will furnish local support and development organisations with the evidence they need for these and other systems. If you are interested in achieving the NAVCA Quality Award please complete the Quality Award application form. For more information contact us by emailing quality@navca.org.uk.