What is the NAVCA Quality Award?
The NAVCA Quality Award is assessed against the NAVCA
Performance Standards. It offers a rigorous, externally audited,
NAVCA-accredited award that evaluates the quality of services
offered by local infrastructure organisations.
What's involved in the NAVCA Quality Award?
A local infrastructure organisation will undergo a rigorous
assessment process to test that it is indeed delivering quality
services to its local voluntary and community sector.
- First, there will be a self-assessment against the indicators
that measure delivery of the outputs and outcomes that make up the
Performance Standards
- then there will be a visit from a NAVCA-accredited auditor to
check the evidence submitted
- finally, if successful, the NAVCA Quality Award is
issued.
Funding bodies and peer organisations may be contacted for their
opinion of the organisation as part of the audit process.
What's exciting about the NAVCA Quality Award?
Achieving the NAVCA Quality Award will give local infrastructure
organisations a compelling means of demonstrating that they deliver
high quality services to the local voluntary and community
sector.
It will also provide evidence of the organisation's role in
helping the local authority to achieve the key performance
indicators against which it is measured, e.g. some key Local Area
Agreement indicators.
The Performance Standards, on which the
NAVCA Quality Award is based, have been mapped against several
quality frameworks including PQASSO, Matrix and Community Legal
Services Quality Mark. Achieving the NAVCA Quality Award will
furnish local infrastructure organisations with the evidence they
need for these and other systems. If you are interested in
achieving the NAVCA Quality Award please complete the
Quality Award application form and return it to Andrea Allez.
For more information contact Andrea Allez, Performance Improvement
Manager at quality@navca.org.uk.