SPOC, helping local charities live long and prosper

NAVCA has published a report to highlight how a Single Point of Contact (SPOC) commissioning model provides better services for people and communities, improves their wellbeing and can save money. The SPOC model overcomes barriers that commissioners claim make it difficult for them to work with smaller charities. The SPOC model involves a trusted single non-provider charity building a coalition of small local charities and taking on the grant or contract management, monitoring and administration, enabling commissioners to focus on strategic planning. Small local charities are generally set up to serve the very specific needs of a particular community and are able to focus on people’s needs rather than large generic services that too often miss their target.

The problems commissioners have working with smaller charities are well documented and the Office for Civil Society recently set up a Civil Society Implementation Group (CSIG) to tackle them. This NAVCA report offers a solution. It explores existing successful SPOC models and describes the essential elements that anyone - commissioners or charities – wanting to set up a SPOC needs to put in place. It creates a compelling case for this approach and paves the way for the development of more SPOCs.

Neil Cleeveley, Chief Executive of NAVCA, said;

“There is a growing understanding that people derive greater benefit from services they have helped to shape. Most small local charities address people’s needs directly, they improve the overall wellbeing of the local community and are cost-effective than old fashioned mega-services. Politicians and commissioners have been searching for ways to engage smaller organisations more successfully in public services. Here is one solution. It has the potential to transform local commissioning, swopping harmful and outdated competition for the benefits of cooperation and collaboration - putting people first and through more person-centred care.”

“Government and commissioners need to take heed of this report. It shows how a SPOC model improves outcomes and saves money. Commissioners need to be able to either adopt this model or be ready to demonstrate how their chosen alternative is better at improving people’s wellbeing.”

Read Improving commissioning through a SPOC