Improving commissioning through a SPOC

This report highlights how a Single Point of Contact (SPOC) commissioning model provides better services for people and communities, improves their wellbeing and can save money. The SPOC model overcomes barriers that commissioners claim make it difficult for them to work with smaller charities. The SPOC model involves a trusted single non-provider charity building a coalition of small local charities and taking on the grant or contract management, monitoring and administration, enabling commissioners to focus on strategic planning. Small local charities are generally set up to serve the very specific needs of a particular community and are able to focus on people’s needs rather than large generic services that too often miss their target.

The problems commissioners have working with smaller charities are well documented and the Office for Civil Society recently set up a Civil Society Implementation Group (CSIG) to tackle them. This NAVCA report offers a solution. It explores existing successful SPOC models and describes the essential elements that anyone - commissioners or charities – wanting to set up a SPOC needs to put in place. It creates a compelling case for this approach and paves the way for the development of more SPOCs.

Download Improving commissioning through a SPOC