Banking is a fundamental requirement for the voluntary sector, yet a growing number of charities are struggling to find banking services that meet their needs. Over 1200 voluntary organisations responded to a survey commissioned by the Civil Society Group between March and May 2022. The results have shown that:
- Services that charities need are increasingly unavailable;
- Services that are available are not suited to the way that charities operate;
- Charities often encounter poor customer service;
- Online banking is not designed for or accessible to charities
We are working with the banking sector to understand the challenges and collaboratively develop solutions. The report has been prepared by NAVCA, NCVO, ACRE, WCVA and CFG.